Some information for people with similar problems: we got the crash log files as txt files. If you change the extension to crash , you can simply drag and drop files into Xcode:
Connect any device, open Window/Devices , click View Device Logs and drag and drop .crash files there, and they will be automatically displayed.
I could not get ours to write manually, even with atos and using the correct dSYM file (checked UUID). However, Xcode managed to symbolize them.
Disclaimer: This is tested on Xcode 8.1. If you stumbled upon this answer when starting Xcode 9/10 / ... there (as usual) there is no guarantee that this will work anyway.
source share