What causes the Skrill LOCK_LEVEL_9 error when sending money?

Question

I am trying to send money (payment) from my account to another Skrill account using the API as described in the document using a request similar to the following

https://www.moneybookers.com/app/pay.pl?action=prepare& email=[e-mail] &password=6b4c1ba48880bcd3341dbaeb68b2647f&amount=500&currency=INR& bnf_email=[e-mail] &subject=some_subject&note=some_note&frn_trn_id=111 

But I get the following error message:

 <response> <error> <error_msg>LOCK_LEVEL_9</error_msg> </error> </response> 

And my account is getting locked out. I am trying to complete these transactions using my two test accounts: one for the seller account and the other for the buyer account.

(I tried to send money from my Skrill account manually and it works. But I need to implement this on my website, so I'm trying to get the API to work as well.)

Answer 1

Add your IP address to the developer settings section in your Skrill account:

"Allow payments only from the following IP addresses (separated by spaces)"

This fixed this issue for me. I suggested that “no IP input” means that any IP should work.

Answer 2

Late to the party, but in my testing and development with Skrill it seems to automatically lock the security on the 'merchant' account. I believe that you can simply delete it by running the reset password for the seller account.