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If the above instructions failed, try following these instructions in order.
* Try getting your service books retransmitted. a. Login to your BlackBerry Web Client (BWC/BIS) site. b. Click "Profiles" (At the top of your BWC webpage via your PC) c. Click "Send Internet Browser Service Book" * Try rebooting your BlackBerry by removing and reinserting battery. * Make sure you are running BlackBerryOS 4.0 by checking: Check Options -> About If you are not running at least Version 4.0, you need to download and install BlackBerryOS 4.0 then repeating all the above instructions again. * If that does not work, and you are on a BlackBerry Enterprise Server (BES), try re-activating your BlackBerry on BES. This may be as simple as connecting your BlackBerry to your PC and synchronizing your BlackBerry while Outlook is in ONLINE mode.
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