In our company, we have a simple ticketing system for internal requests
(for example, Mac registration, mail activation, etc.)
that sysman will take care of.
The basic structure is as follows:
table tickets
- uid (integer)
- issu_by (string)
- issu_on (datetime)
- ticket_type (string)
ticket_params table
- uid (integer)
- ticket_uid (integer, not foreign key)
- parameter (string)
- content_parameter (string)
A ticket related to a goal can have different parameters.
The request for the mac address has a parameter "mac_1", "mac_2", "expiry", "model" and "comment".
We need a query that gives all this data. My worker comes across this:
select tickets.uid, tickets.issued_by,tickets.issued_on,
(select parameter_content from ticket_parameters where parameter="Model" and
ticket_uid=tickets.uid) "model",
(select parameter_content from ticket_parameters where parameter="Comments"
and ticket_uid=tickets.uid) "comments",
(select parameter_content from ticket_parameters where parameter="mac_1" and
ticket_uid=tickets.uid) "mac1",
(select parameter_content from ticket_parameters where parameter="mac_2" and
ticket_uid=tickets.uid) "mac2",
(select parameter_content from ticket_parameters where parameter="Expiry"
and ticket_uid=tickets.uid) "Expiry" from tickets;
, : ", ! ?"
, , :
select
tickets.uid,
tickets.issued_by,
tickets.issued_on,
f.parameter_content as Model,
e.parameter_content as Comments,
b.parameter_content as mac_1,
d.parameter_content as mac_2,
c.parameter_content as Expiry
from
tickets,
ticket_parameters as b,
ticket_parameters as c,
ticket_parameters as d,
ticket_parameters as e,
ticket_parameters as f
where
tickets.uid=b.ticket_uid AND b.parameter='mac_1'
AND
c.ticket_uid=tickets.uid AND c.parameter='Expiry'
AND
d.ticket_uid=tickets.uid AND d.parameter='mac_2'
AND
e.ticket_uid=tickets.uid AND e.parameter = 'Comments'
AND
f.ticket_uid=tickets.uid AND f.parameter = 'Model'
;
, 2 ( 1000 ), 47 . , , .
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