Microsoft Access does not support CASE, but instead you can use IIF:
SELECT
SUM(IIF([Column2] = 'Cylinder', 1, 0)) as 'Cylinder count',
SUM(IIF([Column2] = 'Snap', 1, 0)) as 'Snap count',
SUM(IIF([Column2] = 'Tip', 1, 0)) as 'Tip count',
SUM(IIF([Column2] = 'Other', 1, 0)) as 'Other count'
FROM [TableName]
WHERE [Column1] = '1.9 QNS-Quantity Not Sufficient'
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