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What is the most polished OSS ticketing system?

I am particularly interested in solutions that create tickets very well from email and allow you to send replies by email in streaming mode.

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While I do not think that I have the right to say what is the most polished, I would definitely say that Redmine is very competitive in this area. http://www.redmine.org

Recently, we started using it in our department, and the most frequent user comment was how clean and convenient it is to use.

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Source: https://habr.com/ru/post/1747420/

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