Salesforce will customize the approval process using email template help

Question

New to Salesforce and having some problems setting up the approval process. I combed the network, looking for solutions, but nothing works, mm.

I have a reusable in-place approval process and this part works fine, I need an email template (which I think I have, but not very good) that I can answer Yes, Y, Approve or No, N, Reject, etc .... to approve / reject a case.

When the approver replies by e-mail, he simply sends me a letter to the owner of the case and not to the seller, what am I doing wrong?

Sorry, I don’t think I should post any code here, as it relates to internal operations.

Thanks for any help on this,

- Phil

Answer 1

Well, after many searches on the Internet, I found a solution for e-mail reply, very simple.

Under: Configure → Create → Workflow and Endorsements → Settings

You need to enable the response option for permission to email, this will create an email that looks like the user who created it, but when you click on the answer, you will see that the user you are responding will change to the SF approval Reply to the email request .