Is this a programming issue?
At least you can do as a programmer and provide some debugging information. Forget about the apostrophe, there are several different characters that you could mean; what should look like a trademark symbol in Excel: do you get 0, 1 or 2 characters? If non-zero, which character is displayed / displayed? Is it possible to use the CODE () function in a formula to tell us the internal code of the character (s) you see?
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