What is the best way to service users reporting errors?

Question

ok, Bugzilla will scare away visas from the average end user. Even things like Mantis are a little illusive to the uninitiated.

What method, web package (preferred), interface that I can implement to make it simple, intuitive and not intimidate everything for my end users and clients to report errors in an understandable way?

I like the idea of ​​something based on form or point and alkaline, rather than prior knowledge, necessary for something comprehensive and intimidating, like Bugzilla.

E-mail, although suitable for the average player, seems less ideal as it does not ask the user for information about what I need to find out what is broken.

So far, Bugs - The Bug Genie seems like the least scary option to confront the average user. I searched, but did not find questions like mine.

Suggestions, ideas, ideas, please!

Answer 1

You are absolutely right - it is not up to the user to use bugzilla. what for developers.

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Answer 3

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Answer 6

mantis.

• email-to-mantis ( ).
• a simplified version of a simple mantis error message form, just stripped everything that is not required by the mantis to save the new problem.

The mantis bug report form may not be acceptable (i.e. realistic) for corporate clients, but it is useful for my non-technical employees (and even my co-developers).

and it’s easy to get email from mantis client inbox (fw) and outbox (bcc).