Talking about usability and "sympathy",

Question

As a user of UI (coding and designing user interfaces), I often find myself in a strange situation, discussing the quality of user interfaces with programmers and other “laity”.

It's hard for me to argue about things like colors, icons, or layout, and there seems to be no right or wrong fact. But still - without a convincing argument, I still know (i.e. I Feel) that sometimes the decision is simply wrong. What is your approach to this? Do you allow an expensive usability test or even a client? Do you educate yourself in the usability technique? Do you know good books (like Joel Spolsky's "User Interface Design for Programmers") that provide arguments? Do you avoid such discussions?

Answer 1

Ultimately, the customer makes a decision because the customer pays the bills. However, the client usually pays me because they believe that I have skills and abilities that they don’t have. Usually I will try to explain to them why I think that a certain layout or color choice makes sense from a design point of view. If I have a reasonably good reason, besides personal preference, this usually does the trick. If this is not the case, I will follow the client’s path. Sometimes, if I know that the client will really hate what they want, I just completely avoid the argument / discussion and do it my own way, and let them tell me to change it.

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Answer 2

. screencast .NET Rocks!. UI, .

Answer 3

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