Service Now add a tag to the incident via rest api

Question

I am trying to add a tag to the current incident, but I cannot find the documentation anywhere. I looked at the label and label_entry tables in the api incident. And I cannot tie the incident and the label together.

Answer 1

In theory, this should be possible by creating an entry in the label_entry table, providing the sys_id of the tag, table, and sys_id of the record with which you want to associate the tag. After a quick test:

POST /api/now/table/label_entry {"label":"4f1094ff13162600973e70d66144b033","table":"incident","table_key":"0d97240e13aca600973e70d66144b03f","title":"Incident - INC0010018"}

I found that the table and table_key fields have ACL entries that restrict access to users with the maint role. I have no information on why this is so, but I suspect there may be a reason not to create these entries directly through the API.

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Answer 2

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{ "label": "036d0358db091f00fca43e1f7c9619pp", "": "", "": "", "_key": "24df3a484f8672c09d37a8fe0310c753", "": " - INC0028899", "": " https://tgroupdev.service-now.com/api/now/table/sys_user/036d0358db091f00fca43e1f7c9619pp",                "value": "036d0358db091f00fca43e1f7c9619pp" }

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