Amazon SES Complaints with Non-Spam Complaints

Question

Background

I am looking for some clarity when handling feedback notifications from Amazon SES. In particular, in the following scenario:

• "notificationType" - "Complaint"
• The complaint contains a feedback report.
• "complaintsFeedbackType" is "non-spam"

All the Amazon SAS documentation that I read indicates that the correct action when receiving a notification of a complaint is to prevent any future dispatch to the recipient in question, but does not specifically address this scenario.

RFC 6430 ( http://tools.ietf.org/html/rfc6430 ) describes this type of feedback as follows:

Feedback Type Name: Non-Spam

Description: Indicates that the reporting entity does not consider the message as spam. This can be used to correct a message that was incorrectly marked or classified as spam.

It also indicates the following:

The abuse and non-spam feedback types can be taken as opposites.

Thoughts

It seems that preventing future sending to this recipient is the wrong action, because the recipient (if I interpret the “entity” correctly) specifically determined that this is not spam.

Questions

• Is it possible to receive multiple complaint notifications for one email (provided that there is one recipient), for example. “abuse” complaint followed by a “non-spam” complaint?

• , "-" , ""?

• , " "?