From last week, Word and Excel often crash even on very simple documents. Only now Firefox has also crashed. What can I do to restore it or find the true cause?
I already fixed the installation of Office using the installer. All regular updates must be installed. The laptop restarts every day.
I configured WinDbg to join, and this is what I get. I also have a dump, so if you need more information, I can still get it. Here is the information from my first Word dump:
0:020> .exr -1
ExceptionAddress: 11fdf91c
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000008
Parameter[1]: 11fdf91c
Attempt to execute non-executable address 11fdf91c
0:020> kb
ChildEBP RetAddr Args to Child
WARNING: Frame IP not in any known module. Following frames may be wrong.
11fdf91c 75d05d3f 00000008 0dc0bbe8 fffffffe 0x11fdf91c
11fdfacc 75d38f82 bf3079e6 0dc0bbe8 00000000 ole32!COIDTable::ThreadCleanup+0xcb [d:\w7rtm\com\ole32\com\dcomrem\idobj.cxx @ 1760]
11fdfb10 75d38ec3 00000000 11fdfb60 75e37724 ole32!FinishShutdown+0x9d [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1035]
11fdfb30 75d2bac3 00000000 75d309ad 0dc0bbe8 ole32!ApartmentUninitialize+0x96 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 1291]
11fdfb48 75d388e8 11fdfb60 00000000 00000000 ole32!wCoUninitialize+0x153 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2766]
11fdfb64 6e77314a 11fdfbf4 75f043c0 0b179b08 ole32!CoUninitialize+0x72 [d:\w7rtm\com\ole32\com\class\compobj.cxx @ 2620]
11fdfb6c 75f043c0 0b179b08 00000000 00000000 NetworkItemFactory!FDBackgroundThreadHandler+0x21
11fdfbf4 75bf336a 0da0f624 11fdfc40 773a9f72 SHLWAPI!WrapperThreadProc+0x1b5
11fdfc00 773a9f72 0da0f624 66709c63 00000000 kernel32!BaseThreadInitThunk+0xe
11fdfc40 773a9f45 75f042ed 0da0f624 ffffffff ntdll!__RtlUserThreadStart+0x70
11fdfc58 00000000 75f042ed 0da0f624 00000000 ntdll!_RtlUserThreadStart+0x1b
0:020> vertarget
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
kernel32.dll version: 6.1.7601.18229 (win7sp1_gdr.130801-1533)
Machine Name:
Debug session time: Wed Feb 5 14:55:55.241 2014 (UTC + 1:00)
System Uptime: 0 days 3:46:03.386
Process Uptime: 0 days 0:05:08.582
Kernel time: 0 days 0:00:03.822
User time: 0 days 0:00:11.528
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