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Error after installing outgoing email

While the Tridion Upgrade from Tridion 2009 to Tridion 2011 SP1, Content Manager, Content Manager Explorer was installed successfully, and I could easily view the Tridion GUI, but when I tried to install outgoing email, I received the error message "SDL Tridion 2011 SP1 has encountered a problem and needs to close. "

After checking the event viewer -> Application log, I got the following error

"Product: SDL Tridion audience manager and outgoing email 2011 SP1 - Error 25542. Could not find node: /configuration/tridion.templating/defaultTemplatesScripts in the XML file: C: \ Program Files \ Tridion \ config \ Tridion.ContentManager.config, system error: -2147020584 "

After adding the missing key "defaultTemplatesScripts" to Tridion.ContentManager.config, Outgoing email has been successfully installed, but now I can’t view the Tridion GUI , getting a Javascript error:

<defaultTemplatesScripts> <defaultTemplatesScript scriptFile="SetupDefaultTemplates.xml"/> <defaultTemplatesScript scriptFile="SetupOutboundEmailTemplates.xml"/> </defaultTemplatesScripts>

Webpage Error Details

 Message: Syntax error Line: 3 Char: 1 Code: 0 URI: /WebUI/Editors/CME/Views/Dashboard/Dashboard_v6.1.0.55920.5_.aspx?mode=js

Message: "Tridion" - undefined

 Line: 1 Char: 1 Code: 0 URI: /WebUI/Core/stringresources.js
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2 answers

The error actually means that Windows stops the installation process because it made boo boo. Unfortunately, this means that the installer cannot roll back the installation and get stuck with incompletely installed outgoing e-mail. (part of the installation process adds configuration nodes, so Tridion complains about the missing configuration)

Try to run the installer again by canceling the installation of Outgoing Email, and then try to install it again. you will probably need to reboot between deactivation and reinstallation

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As Gertyan said, you may need to reboot between uninstalling and reinstalling at the end, as well as after reinstalling.

After that, it should work.

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Source: https://habr.com/ru/post/1438341/

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