Is there a ticketing system that also manages projects?

Question

You were looking for a ticket system that also has project management capabilities. We currently use Trac, but we find that it is really difficult to configure, and also has very poor workflow support. Ideally, we need a system that has:

• Ticket system that supports workflow
• Integration with Active Directory window for user management
• Good integration with our control source (SVN)
• Has project management and reporting functions. At least some Gantt chart.
• The project manager should be able to choose tickets and functions in order to go to a specific milestone / sprint
• The interface of this system should be accessible from any platform (windows, mac, etc.).

Which system should we use? What are your impressions? We look at a few examples, such as Jira, FogBugz, TFS, Jass, etc. There are too many looking for recommendations.

We are a commercial store, so the cost is not a problem.

Answer 1

Personally, I believe that Atlassian products are affordable, reliable and well supported, so I went with JIRA when I looked at ticket systems in the past. It goes well with AD and SVN, with which I had problems with setup. One of the reasons I chose JIRA was the reporting function, which gave big problems in the number of problems and progress in each project and even allowed you to use SQL-like syntax to configure as needed. This is a website, so any platform is not a problem.

I have not used it for project management, but they have a solid community of plugins, and a quick Google search includes several gantt plugins, such as the Gantt Connector .

Answer 2

I think Redmine (opensource, GPL) is a good alternative.

Below are some of the main features of Redmine (from the site).

• Support for multiple projects
• Flexible Role Based Access Control
• Flexible problem tracking system
• Gantt Chart and Calendar
• Manage news, documents and files
• Feeds and Email Notifications
• For the wiki project
• For design forums
• Time tracking
• Custom fields for problems, time records, projects, and users.
• SCM Integration (SVN, CVS, Git, Mercurial, Bazaar and Darcs)
• Email Issue
• Support for multiple LDAP authentication
• Support for self-registration of users
• Multilingual support
• Multi-database support

I would also note:

• There are many plugins for Redmine on the Internet.
• PDF error reporting
• Intuitive interface

Answer 3

I agree with the Redmine proposal - it received excellent functionality compared to the rest of open competition / free competition, although, in my opinion, this is still a relatively immature and unpolished product.

If you have your own servers or high-level VPS, someone is committed to IT / admin and do not mind paying money, I think Atlassian toolkit (Jira, etc.) is a way to go to functions, convenience use and settings.

Answer 4

You can add my favorite to your short list: Gemini from CounterSoft.

It is based on .NET and simply requires Windows IIS / SQL Server, works in all browsers (even for some of our clients running under IE6, and supports MAC boys!).

There is no AD support yet, but it has enough flexibility to help you configure it so that you quickly accept users. By this I mean, define your screens, set up shortcuts on the screen, workflows, metadata for each project, nested versions (for your sprints, etc.).

Oddly enough, one thing that really matters to us is built-in editing: in-place editing when viewing problem lists, simplification for daily meetings, etc. Reporting is basic, but we went into our own custom reports (by creating simple ASP.NET user controls).

We used it with SVN and it is fine, but now switched to TFS Source Control and Gemini still works well with it.

Answer 5

Please try BootStrapToday, this is just for your reading. Equipped with all the functions of ticket sales management, tracking, project management, SVN and GIT, integration with other programs, Gantt charts, in addition to them .. Two unique functions of this tool:

1) Automation:

2) Intelligence:

To learn more about these features, visit www.bootstraptoday.com

I tried this tool in my office, and collaboration has become much easier on our premises. BootStrapToday is also available for both On-Premise and cloud computing.