How to install a template for a new problem in Redmine?

Question

The goal is to make users more specific by reporting an error.

Wisely, I get a dirty report, "This does not work, please help as soon as possible." from the user, so I constantly ask the same questions - "Why, who-what-when, where and how ..."

Instead, I want to install a template for a new problem, something like this:

• Which page did you go to? What login did you use?

• What did you saw?

• What did you expect to see?

• Why do you think this is a mistake?

or something else.

Is it possible?

Answer 1

This plugin will be very useful, in your case,

Problem Templates - http://www.redmine.org/plugins/issue_templates

Answer 2

The link below says that you can for the last year or so:

http://www.redmine.org/issues/1138

But I have not yet found a description of how this function is used. I think I will have to scroll through some code to find out.

Simon.

Answer 3

here is a patch for describing problems with patterns. everything further is still ongoing, and is related to the problem mentioned above.

http://www.redmine.org/issues/2931

Answer 4

Perhaps this could be a problem to use as a template.

Create the problem as follows:

• name: error template

• description:

  Which page did you go to? What login did you use? What you see? What did you expect to see? Why do you think this is a mistake?

Then you can duplicate it every time you need a real problem.

The limit is problems with subtasks. If you duplicate the parent problem, you also do not get duplicate subtasks.