Authy OneTouch Authorization / Denial Error

Question

I use Authy for two-factor authentication on my website. My code sends a push notification and I get it in the Authy app on my phone. But the problem is sometimes, when I try to accept / decline the request, I get an error message

An error occurred while processing the transaction.

And it is strange when I change the Authy identifier and send a request to my friend's number. He receives a request and can accept / reject it on his phone. So this is due to a number of attempts to a phone number? I use an Authy test account and a premium one. I get the above error on both.

Answer 1

I spoke with support, and this is a problem with the application itself. In this situation, they added the correct error messages. This happens when a user is once logged out of Authy. A temporary solution to this problem is to reinstall the application. Hope this helps someone.