Some questions:
What is the expected uptime and how does downtime affect your business? What service level agreement can you get, what are the penalties for its absence, and how confident are you that the SLA goal will be achieved? (They may be better or worse at maintaining systems than you.)
How sensitive is the data that you propose to put in the cloud? Again, we turn to the question of how safe the supplier is promises, what are the contractual penalties and compensation, and how confident you are that the supplier will comply with the agreement. In addition, there may be external requirements. If you are dealing with health-related data in the United States, you are subject to very stringent requirements. If you are dealing with credit card information, you also have responsibilities (contractual, not legal).
How easy would it be to refuse an agreement, should the service not be as expected, or if you find a better deal elsewhere? This includes not only the return of your data, but also some version of the applications that you used. Consider the possibility of your provider becoming bankrupt (Amazon is not going to go bankrupt in the near future, but they can separate a cloud provider, which can then go bankrupt) or have an internal reorganization. Keep in mind that a company with serious problems may not live up to your service expectations.
How much independence will you have? Will you manage your software or the software you choose? How easy is it to reconfigure?
What is the pricing scheme? Is it possible for bills to fall into unacceptable levels without an adequate warning?
What is a disaster plan? Ideally, it runs your software on servers in another place where the disaster occurred.
What does your legal department (or corporate lawyer) think about the contract? Is there a dispute resolution mechanism, and if so, is that true for you?
Finally, what do you expect from moving to the cloud? What are you willing to pay? What can you compromise and what do you need?
David Thornley Apr 28 '09 at 21:27 2009-04-28 21:27
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