Xcode Error Logs Not Displaying

Question

I have an iOS application that only crashes with a client on iOS8.0

At first I tried to install iOS simulator8.0 on my xcode7.0, OS X El Capitan, to test the code, but, having encountered some problems , I reset the case

Now, what I'm trying to do is get the crash log from the xcode organizer, but strange things happen:

• I am registered in xcode with my iTunes account
• The application had a checkbox for "Enable application symbols for your application ..." when loading it into testflight, BUT the build details in iTunes Connect show "Includes characters: NO"
• The organizer does not show all versions of the application in iTunes Connect, although we can see all versions and build numbers from my colleague's xcode.
• The organizer does not show the entire application failure log with the given assembly number, although I can see some failures in different assemblies (On the other hand, my colleague cannot see any failure logs in the application for the current version and for all previous versions )

Can someone help me on any (or both) issues? Thanks

NB: I want to avoid to ask the client to send me their device failure logs. Although I once asked a client for a device failure log and there were no errors reported on the device

Answer 1

The reason you and your colleague do not see the same failure logs is most likely because your colleague is assigned a smaller role in your team. (Say that you are an admin and it’s technical) It is impossible to help with Include: NO issue symbols; remove debugging symbols set to NO for debugging release goals and yet I see the same problem (Includes Symbols: NO in itc). Apple just doesn't like to symbolize, I think ...